Returns & Exchanges

At Coogee Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear in original condition. Whether you need a different frame size or a different accessory, our team is here to ensure you get the perfect fit for your cycling journey.

1

Initiate Your Return

Log into your account or use our online portal with your order number and email address to start the return process.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized courier location or schedule a bike pickup for oversized items.

4

Receive Your Refund

Once our technicians inspect your return to ensure it meets our quality standards, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing