Frequently Asked Questions
Everything you need to know about your next ride with Coogee Bikes.
Do you offer professional assembly for bikes purchased online?
Yes. All bikes shipped directly to your home are 85% assembled. We provide comprehensive guides for the remaining setup, or you can opt for our 'Pro-Build' service at checkout to have it ready to ride at our local service center.
What is the warranty period on Coogee carbon frames?
We offer a limited lifetime warranty on all Coogee Bikes frames and a 2-year warranty on components against manufacturing defects. This ensures you can hit the trails or the road with total peace of mind.
How long does shipping take for heavy equipment?
Standard shipping for bikes and trainers typically takes 5-7 business days. Smaller accessories and apparel usually arrive within 3-5 business days via our express courier partners.
Can I return a bike if it is not the right fit?
We offer a 30-day 'Perfect Ride' guarantee. If you are not satisfied with the fit or feel of your bike, you can return it for an exchange or a full refund, provided it is in like-new condition.
Do you provide international shipping for parts and accessories?
Currently, we ship bikes exclusively within the country to ensure quality control, but we do offer international shipping for all cycling apparel, components, and GPS technology.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Afterpay and Klarna, allowing you to spread the cost of your premium gear over several months.